We always strive to provide the best possible service and products for our customers, and we are proud for this to be recognised. In 2020 we celebrate our 5th anniversary and are looking forward to delivering great products and supporting our customers.
So far in this year’s awards season, RCI Bank are proud to have received the following three accolades:
- Which? Recommended Provider for Savings Accounts
- Fairer Finance’s Customer Experience Gold Ribbon and Happiest Customers designation
- Savings Champion Highly Commended award for simple savings
Which?
Which? Recommended Providers are companies that are both rated highly by the public and have products that meet the high standards of Which? researchers. Which? Recommended providers must achieve an above-average product score, have a product in the top 10 in at least one category, be fully covered by the FSCS and offer products which are available nationally and not tied to the purchase of another product.
You can read more about our Which? Recommended Provider for Savings Accounts accolade over on our blog here.
Fairer Finance
Customer Experience
Brands that receive a Fairer Finance Gold Ribbon have performed better for customer experience than 80% of the market. They tend to excel at handling complaints, and at explaining the key features of the product in their documents and product journeys. They also tend to have the happiest and most trusting customers. More information about the rating can be found here.
Happiest Customer
Fairer Finance use consumer polling to measure happiness and trust. Polling is conducted by independent polling company Opinium, using their nationally representative panel. They receive tens of thousands of responses from these surveys every six months. These responses are analysed to provide a happiness and a trust score for each brand in our ratings.
Being able to provide the best support possible for our customers always has and always will be at the heart of everything we do at RCI Bank, so to receive this award is a great honour.
Savings Champion Awards – Highly Commended for Simple Savings
The award is at its 7th edition and is acknowledging excellence in a wide range of categories, recognising those banks and building societies that have consistently offered best buy rates, provided excellent customer service and promoted competition in the savings market over the last 12 months. The awards are independent and focus on those providers that offer consistent value and high levels of customer service.