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RCI BANK CORONAVIRUS (COVID-19) STATEMENT
18 March 2020
In light of the quickly changing situation round coronavirus (Covid-19) in the UK, RCI Bank is implementing measures to protect the health of its employees while continuing to operate its business as normal to provide our services to customers.

Our actions are intended to limit the spread of the virus and support the health and safety of our employees, their families and the community.

The current guidance from HM Government communicated through the media on 16th March 2020 to practice “social distancing” means RCI Bank activated its business continuity plans for colleagues to work remotely and to reduce risk through social distancing for those teams for whom remote working is not appropriate.

RCI Bank expect to maintain its service to customers and its business operations during this period. It will continue to follow the advice from Public Health England and its Regulators in its planning and response to the situation as it develops on a daily basis.

 

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Our Customer Services team are currently experiencing very high volumes of applications, calls and correspondences, resulting in service times that are longer than usual. Unfortunately your wait time to get through to us, or to receive a response from us, is taking longer than we would like. If you have already emailed or messaged us, please know we are working through it as quickly and as soon as possible. Please bear with us, and we ask that you do not send repeat emails and secure messages as this may add to the delay.

Our website remains available 24/7 so you can apply, access and manage your account online as usual. Thank you for your continued patience at this time.