Help with bounced payments
Bounced payments video

Don't worry if you're payment has bounced, there are a number of reasons why this could happen, click the video for more information.

Related FAQs

I sent money to my RCI Bank account but my deposits are bouncing

Have you checked that your current account is the same account you initially used when setting up your RCI Bank saving account? If you have sent your funds from an ISA, Pension fund or any other account your payment will bounce.

My payment has bounced but I have not been sent the funds, where is my money?

Not to worry, any bounced payments are sent straight back to the account the money came from.

If the account has been closed then we will contact you in order to release the funds.

I have a joint account, is there anything that can cause my payment to bounce?

If you have a joint account you need to make sure that the names on both your linked account and RCI Bank account are the same. If they aren't your payment will bounce.

I accidently used a different payment reference number, what do I do?

You don't need to do anything, we will send the money straight back to the account it came from.

Where do I find my payment reference number?

You can find your payment reference number on the letter you receive in the post when you initially set up your account. If you have forgotten your payment reference number, you can simple call us on 03455 056 050 and we will send you another one in the post, this can take up to 5 working days.

Our Customer Services team are currently experiencing very high volumes of applications, calls and correspondences, resulting in service times that are longer than usual. Unfortunately your wait time to get through to us, or to receive a response from us, is taking longer than we would like. If you have already emailed or messaged us, please know we are working through it as quickly and as soon as possible. Please bear with us, and we ask that you do not send repeat emails and secure messages as this may add to the delay.

Our website remains available 24/7 so you can apply, access and manage your account online as usual. Thank you for your continued patience at this time.