Start using internet banking
Once your application has been accepted, here's what to do next...

As soon as your application has been accepted, please allow 5 working days for us to send you your secure internet banking User ID in the post to your home address. This is your unique access code and you shouldn't share it.

1) When you've received your User ID, click 'Log in' above.

2) Enter your User ID we sent you in the post, and the password you set-up.

3) Enter the required digits your memorable information (again you created when you applied).

4) You should now be logged in - give us a call if you any issues

Give us a call on 0345 6056050 if you have any questions. 

Our Customer Services team are currently experiencing very high volumes of applications, calls and correspondences, resulting in service times that are longer than usual. Unfortunately your wait time to get through to us, or to receive a response from us, is taking longer than we would like. If you have already emailed or messaged us, please know we are working through it as quickly and as soon as possible. Please bear with us, and we ask that you do not send repeat emails and secure messages as this may add to the delay.

Our website remains available 24/7 so you can apply, access and manage your account online as usual. Thank you for your continued patience at this time.