HELP WITH BOUNCED PAYMENTS

 

Don't worry if you're payment has bounced, there are a number of reasons why this could happen, click the video below for more information.

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I sent money to my RCI account but my deposits are bouncing

Have you checked that your current account is the same account you initially used when setting up your RCI Bank saving account? If you have sent your funds from an ISA, Pension fund or any other account your payment will bounce.

 

My payment has bounced but I have not been sent the funds, where is my money?

Not to worry, any bounced payments are sent straight back to the account the money came from.

If the account has been closed then we will contact you in order to release the funds.

I have a joint account, is there anything that can cause my payment to bounce?

If you have a joint account you need to make sure that the names on both your linked account and RCI Bank account are the same. If they aren't your payment will bounce.

I accidently used a different payment reference number, what do i do?

You don't need to do anything, we will send the money straight back to the account it came from.

Where do i find my payment reference number?

You can find your payment reference number on the letter you receive in the post when you initially set up your account. If you have forgotten your payment reference number, you can simple call us on 0330 2000 300 and we will send you another one in the post, this can take up to 5 working days.