LISTENING TO OUR CUSTOMERS - MAKING A COMPLAINT

We aim to provide you with exceptional service. However, if we haven’t met your expectations for any reason and you would like to make a complaint, you can.

 

  1.    Please tell us what happened in as much detail as possible, you can contact us however you prefer via telephone, post or email;
          Telephone             0330 2000 300
         
    Post                       Write ‘Freepost: RCI BANK’ on an envelope (that’s all - no stamp or address details needed)
          Email                    hello@rcibank.co.uk
          Secure mail          Log into internet banking and click 'Messages'

     
  2.    As soon as your complaint has been received we aim to resolve it as quickly and fairly as possible. If we feel the complaint will need more time to be investigated, then we’ll write to you and be in touch within the week.
     
  3.    If we’re unable to resolve your complaint within eight weeks, or if you’re not satisfied with the way your complaint has been handled, you may want to refer the matter to the Financial Ombudsman Service for review.
          Telephone:          0300 123 9123
          E-Mail:                 complaint.info@financial-ombudsman.org.uk
          Website:               www.financial-ombudsman.org.uk


    You can also refer complaints to FOS through the European Online Dispute Resolution service through the online portal here.

 

     As always, if you have any questions, call the team on 0330 2000 300, 7 days a week.