It has been a great year for RCI Bank so far, and over the last six months, our efforts to offer great savings products and service to our customers have been recognised with several prestigious accolades and awards. This adds to the tally of almost 40 awards and commendations that RCI Bank has received since we opened our digital doors over 8 years ago.
So far, we have been awarded:
- Fairer Finance Ribbon for Customer Experience
- Fairer Finance Ribbon Best Digital Experience
- Moneyfacts Online Savings Provider
- MoneyComms Best Ethical Savings Initiative
- MoneyComms Most Consistent Best Buy Savings Provider
- Moneynet Best Ethical Savings Provider
- Moneynet Best Online Savings Provider
A big thank you must go to our wonderful customers for your votes! We are truly grateful and honoured that you continue to recognise RCI Bank for its world-class service and competitive saving products.
Fairer Finance Ribbons
Fairer Finance ribbons reward excellence in financial services, encouraging competition beyond price. Their ribbons are based on the results of unique customer experience ratings. Every six months, they rate companies based on what their customers think of them, how good they are at handling complaints – and how transparent they are.
Brands that receive a Fairer Finance Gold Ribbon have performed better for customer experience than 80% of the market. They tend to excel at handling complaints, and at explaining the key features of the product in their documents and product journeys. They also tend to have the happiest and most trusting customers. More information about the rating can be found here.
Best Digital Experience:
Fairer Finance measure the results using the same method as with the happiness and trust metrics and award this endorsement to the brand with the highest score. Customers were asked how they would rate our online digital capability, thinking about the ease of use and the services available.
MoneyFacts Consumer Awards:
The award is very highly regarded as it recognises the companies that are the best in their respective categories and is based on votes by consumers. Moneyfacts are well-known throughout the financial sector for their independent expert analysis and their comprehensive survey results from over 110,000 people. The award ceremony covers 31 financial services categories, including banking, insurance, and mortgages. This year mark’s RCI Bank’s second time winning it.
MoneyComms Top Performer Awards:
The MoneyComms Top Performer Awards is an annual ceremony where an independent panel identifies banks, building societies and credit card companies that have gone that extra mile and have delivered excellent deals for the consumer. Providers and their accounts are selected not simply on the interest rate, but product features, transparency, simplicity, consistency, and website navigation were also key factors considered in compiling the ‘best of the best’ list.
Moneynet Personal Finance Awards:
The Moneynet Personal Finance Awards is an annual awards ceremony where an independent panel identifies banks, building societies and credit card companies that have gone that extra mile and have delivered excellent deals for the consumer. This year mark’s RCI Bank’s second time winning the Best Online Savings Provider award.
To find out more about RCI Bank’s Awards click here