Making a complaint

We aim to provide you with exceptional service, however, if we haven’t met your expectations for any reason and you would like to make a complaint, here's how you can:

​Please tell us what happened in as much detail as possible, we can be contacted by telephone, post, email or secure message.

Telephone: 0345 6056 050

Post: Write ‘Freepost: RCI BANK’ on an envelope (that’s all - no stamp or address details needed)


Secure message: Log into internet banking and click ‘Messages’

As soon as your complaint has been received, we aim to resolve it as quickly and fairly as possible (usually within 28 days). If we feel the complaint needs more time to be investigated, we’ll write to you within the first 28 days to let you know when you can expect a final response. 

If we’re unable to resolve your complaint within eight weeks (seven, for payment services complaints), or if you’re not satisfied with the way your complaint has been handled, you may want to refer the matter to the Financial Ombudsman Service for review.

Telephone:  0207 9640 500